Shipping & Returns
Orders placed in our web store can take up to 3-4 days to be picked, packaged and dispatched by our warehouse team.
Items that are made to order i.e. arrangements (potted items) and bespoke items can take up to 2 weeks to be dispatched. Please note, any other items within the order may be delayed until the made to order item is ready for dispatch.
Once your order is dispatched delivery to Mainland UK will be next day.
Orders shipped to Northern Ireland, Ireland, Scottish Islands, Channel Islands and Isle of Man may take up to one week after dispatch.
Please allow up to 2 weeks for the rest of Europe.
Please contact us if you require a tracking number. We cannot guarantee tracking will be available as it is courier dependent.
Shipping CostsMainland UK
Orders under £500 excl. vat - £14.75 excl. vat
Orders over £500 excl. vat - free
Orders under £1000 excl. vat - £45 excl. vat
Orders over £1000 excl. vat - free
Scottish Islands, Channel Islands, Isle of Man, Northern Ireland and Ireland
Orders under £1500 excl. vat - please contact us for a quote, order total may have to be amended to include any updated shipping costs.
Orders over £1500 excl. vat - free
Please contact us for a quote before placing an order.
If you wish to return an item, please contact us before returning. Products must be in new condition and in original packaging.
We cannot accept returns of items damaged by user error.
If any items are damaged upon delivery, please contact us as soon as possible.